Shipping Policy

All the orders are being processed within a span of 24 hours after placing the order. Our customers can even place their order on any given holiday and also on Saturday and Sunday. But the shipment of the orders will be carried out on the next business day. After the product is being shipped, we inform our customers about the same by the medium of email which contains the tracking code as well as other data about the product. There are two types of shipment options that are available with us. Post registered and express shipment. Post registered one takes about 21 business days for delivery of product whereas as express one requires 8 to 10 days.

Our motto is delivering the ordered product within the time span that is promised. This is the reason that there is no delay in making the shipment of the medicines to you. By any chance if you don’t get the delivery of the medications in that case you can claim for a total refund of the order as per our refund policy. We are the pioneer in express shipping all across the globe. This becomes possible as our customers provide us with the accurate shipping address. The below mentioned points explains how we ship the products accurately to our customers.

Each and every product that is being shipped by genericwellness.com has tracking code with them. The code is being delivered to customers via mail after the order is being shipped.

Only P.O box numbers will not be entertained. The whole physical address will be required.

Any order that values above $250 shall be sent through express shipment and this would be free of charge.

We won’t take any kind of responsibility for shipping the medicines to the wrong address and for that reason we ask our customers to double check the addresses given by them.

Only after getting a final verification from the customers the shipping will be done. An email is being sent to the customers once the product is shipped.

The customers can contact us through email or the toll free number that is given on the site.

Security Policy

Genericwellness.com provides one of the most highly advanced security system to their customers in terms of keeping their data safe and sound with us. This is a major fear that the customers faces when they shop online. But to keep that threat out we are using one of the best highly advanced security system which is very helpful in keeping the customer’s data absolutely safe and secure. The security and safety system adopted by genericwellness.com is being explained below.

Our website is blanketed by the highly advanced Secure Socket Layer or SSL security that restricts any kind of third party access to the customers’ data. The information of the customers like email address, phone number, mailing address, credit card details that is meant for business purpose only. The security system will keep it safe from the access of the third party and you shall never get spam. To make the things even more secure and advanced we have 3D-Secure/Verified-by-VISA compliant payment processor. The whole transaction is being protected by this processor by the following advanced security techniques.

Our system does not keep any record of the information provided by the customers. The entire process is being managed by PCI compliant payment processor. The processor provides excellent protection from the online threats and for that reason we have adopted this system to keep our customer’s information completely safe.