We have the most simple and uncomplicated refund policy. Refund can be claimed in case the shipment is misplaced or is being sent in a damaged condition. Genericwellness.com makes it sure that our customers does not face any kind of difficulty in their request for a payback in below mentioned situation.

Our easy refund policy will help you to understand the whole process of compensation.

In case the wrong product is being shipped to you by genericwellness.com then we will re-ship the product for free or else repay the whole amount of the product.

If you get damaged parcel and it is because of our fault then we reship the product or reimburse the entire amount.
We always make sure the product is delivered to our customer’s doorstep in the least possible span of time. But if they are not delivered on time then we re-ship the order once again or else refund the money. This refund is being calculated on the type of shipment that you have chosen.

The customers can cancel their orders within 24 hours after placing the order.

All the refund will be made at the customer’s credit card bank account.

The refund that is being made on the customer’s credit card bank account will be reflected in the statement within 10-15 days.

The order is traceable in case you have opted for express shipment method. In case the product don’t get delivered to you in the expected time limitation then you can ask for tracking your order and if the delay is from our side then we shall re-ship the order for free of cost or refund the money provided you have the order number provided by genericwellness.com.

Shipping Policy

All the orders are being processed within a span of 24 hours after placing the order. Our customers can even place their order on any given holiday and also on Saturday and Sunday. But the shipment of the orders will be carried out on the next business day. After the product is being shipped, we inform our customers about the same by the medium of email which contains the tracking code as well as other data about the product. There are two types of shipment options that are available with us. Post registered and express shipment. Post registered one takes about 21 business days for delivery of product whereas as express one requires 8 to 10 days.

Our motto is delivering the ordered product within the time span that is promised. This is the reason that there is no delay in making the shipment of the medicines to you. By any chance if you don’t get the delivery of the medications in that case you can claim for a total refund of the order as per our refund policy. We are the pioneer in express shipping all across the globe. This becomes possible as our customers provide us with the accurate shipping address. The below mentioned points explains how we ship the products accurately to our customers.

Each and every product that is being shipped by genericwellness.com has tracking code with them. The code is being delivered to customers via mail after the order is being shipped.

Only P.O box numbers will not be entertained. The whole physical address will be required.

Any order that values above $250 shall be sent through express shipment and this would be free of charge.

We won’t take any kind of responsibility for shipping the medicines to the wrong address and for that reason we ask our customers to double check the addresses given by them.

Only after getting a final verification from the customers the shipping will be done. An email is being sent to the customers once the product is shipped.

The customers can contact us through email or the toll free number that is given on the site.